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New Book!!
From Quality to Business Excellence
by Chuck Cobb
Making Sense of Management Fads
& Quality Standards
How to achieve excellence using a
systems approach to management
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Shift from a
compliance-orientation to Quality Management to a high-impact,
continuous improvement orientation that drives business results
·
Learn how to
apply the right management tools to your situation
·
Create your
own high performance management system to last for decades
·
Use
information technology more effectively to drive business results
·
Build
in the capability to absorb new techniques as they emerge
·
Avoid
gut-wrenching (and costly) restarts to accommodate new methods and standards
"From Quality to Business Excellence" describes a systems approach
for integrating quality, business process improvement, and information
systems to drive business results. It was published as a
book by ASQ Quality Press in February 2003.
Brief Summary of the Book:
A new approach to Quality Management is
emerging. Many companies are calling it “Business Excellence” because the
word “quality” typically has a narrower connotation associated with the
quality of products and services the company delivers to its customers.
Businesses that have successfully implemented a business excellence strategy
have made quality an integral part of the way the business is designed. It
goes beyond the quality of products and services and takes on a broader
meaning of maximizing the effectiveness of the business in meeting or
exceeding customer value expectations and using continuous improvement to
drive business results. It is the total quality of how the business operates
as a system.
This is not another management fad; in
fact, one of the biggest obstacles to successful implementation is overcoming
the tendency of many companies to latch on to the next management fad or to
implement quality standards and improvement methodologies as a “program”. A
fundamental shift in thinking is needed to break out of the “program de jour”
management trap that’s been so popular in the past to successfully implement a
business excellence strategy.
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